Syllabus - Course on General Management and Communication Skills

Part A: General Management (a) Introduction to General Management Planning; Organizing, Direction, Control; Role and responsibilities of managers at different levels; Working with Teams; Office Etiquette and Discipline; Interpersonal Skills and Relations; Human Resources Management; Time Management; Office Procedures and Manuals; Business and Professional etiquette. (b) Organization and Management of a Chartered Accountant’s office. Organization of the Office; Office administration; Business Development; Net working (c) Basic Management of Meetings Types of meetings; Preparation of Agenda; Arrangements before meeting, at meetings and post meeting; Conduct and Procedures of Meetings; Minutes Drafting. (d) Art of Public Speaking What is Public Speaking, Preparation of Speech, Selecting the talk on the basis of occasion, Timing the speech, Addressing a crowd, developing general knowledge through reading and other processes. (e) Representing before various Governmental and Other Agencies (f) Art of Negotiation Objectives; Assessment of strengths and weaknesses; Preparation of arguments/proposal; Dos and Don’ts in Negotiation; Arbitration and Conciliation Part B: Communication Skills 1. Drafting of letters, reports, deeds, documents etc., Principles of Drafting, Contents of draft; Hints on legal drafting; Drafting letters; Report Writing; Agreement Drafting; Drafting Memorandum of Understanding and other documents and deeds; Preparation of Project Reports.. 2. Simple Précis Writing and Comprehension. 3. Modes of Communication Effective communication and its advantages; Written Communication; Listening skills; Barriers to communication; Telephone/Computer based communication like voice mail; email, SMS etc.; Telephone Etiquettes; Dos and Don’ts of Effective Communication. 4. The Art of Presenting one-self Preparation of Curriculum Vitae; Preparation for interviews; Dress Code at Interviews, meetings and elsewhere; Dos and Don’ts at the interview; Conduct at the interview; Personal hygiene; Elementary Body Language, Body Postures and Poise. 5. The Art of making presentations. Planning and preparation; Collecting and Collating Data for the presentation; Designing the Presentation structure; Use of visual aids; Handling Audience; Conduct during presentation . Part C: Practicals         i.            Group Discussion       ii.            Personal Interview of the Student     iii.            Mock Meetings and Interviews     iv.            Practical Games testing communication skills       v.            Presentation on a Technical Topic     vi.            Submission of reports/deeds prepared