Communication

Part III: Part III: Communication (20 marks)
objective:
To nurture and develop the communication and behavioural skills relating to business.
Contents:
1. Elements of Communication
(a) Forms of communication: formal and informal, inter-departmental, verbal and non-verbal; active
listening and critical thinking
(b) Presentation skills including conducting meeting, press conference
(c) Planning and composing business messages
(d) Communication channels
(e) Communicating corporate culture, change, innovative spirits
(f) Communication breakdowns
(g) Communication ethics
(h) Groups dynamics; handling group conflicts, consensus building; influencing and persuasion skills;
negotiating and bargaining
(i) Emotional intelligence – emotional quotient
(j) Soft skills – personality traits; interpersonal skills; leadership.
2. Communication in Business Environment
(a) Business Meetings – Notice, Agenda, Minutes, Chairperson’s speech
(b) Press releases
(c) Corporate announcements by stock exchanges
(d) Reporting of proceedings of a meeting.
3. Basic Understanding of Legal Deeds and Documents
(a) Partnership deed
(b) Power of Attorney
(c) Lease deed
(d) Affidavit
(e) Indemnity bond
(f) Gift deed
(g) Memorandum and articles of association of a company
(h) Annual Report of a company.
(20 marks)
objective:
To nurture and develop the communication and behavioural skills relating to business.
Contents:
1. Elements of Communication
(a) Forms of communication: formal and informal, inter-departmental, verbal and non-verbal; active
listening and critical thinking
(b) Presentation skills including conducting meeting, press conference
(c) Planning and composing business messages
(d) Communication channels
(e) Communicating corporate culture, change, innovative spirits
(f) Communication breakdowns
(g) Communication ethics
(h) Groups dynamics; handling group conflicts, consensus building; influencing and persuasion skills;
negotiating and bargaining
(i) Emotional intelligence – emotional quotient
(j) Soft skills – personality traits; interpersonal skills; leadership.
2. Communication in Business Environment
(a) Business Meetings – Notice, Agenda, Minutes, Chairperson’s speech
(b) Press releases
(c) Corporate announcements by stock exchanges
(d) Reporting of proceedings of a meeting.
3. Basic Understanding of Legal Deeds and Documents
(a) Partnership deed
(b) Power of Attorney
(c) Lease deed
(d) Affidavit
(e) Indemnity bond
(f) Gift deed
(g) Memorandum and articles of association of a company
(h) Annual Report of a company.